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Frequently Asked Questions

Don’t worry — this is completely normal. Carriers can take 1–3 days (sometimes longer between major checkpoints) to scan and update tracking. A quiet tracking page doesn’t mean your package has stopped — it’s almost always still on its way. If you see no updates for 5+ days, just email us at [email protected] and we’ll look into it right away.

That’s expected on bigger orders. To get your products to you faster, orders with several items are often split into multiple packages that ship and arrive on different days, each with its own tracking number. The rest is on its way. If they don’t arrive within a few days of each other, contact us and we’ll sort it out.

Your 90-day satisfaction guarantee starts the day your order is delivered — not the day you placed it. So you have plenty of time to try everything once it actually arrives.

Orders are processed within 1–2 business days. Once your item/s is dispatched, the estimated delivery time is:

  • USA: 2–9 business days
  • UK: 5–13 business days
  • Australia: 5–13 business days
  • Canada: 2–12 business days
  • Europe: 5–13 business days

If your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to update or cancel it. Once it’s on its way, it can’t be changed — but our 90-day guarantee still has you covered.

Carriers sometimes mark parcels as delivered a little early. Please wait 24–48 hours (and check with neighbors / your mailbox), then email us if it still hasn’t shown up — we’ll help track it down.

The fastest way is by email at [email protected]. A real person from our care team will reply — usually within 24 hours.

That’s simply your GetNovaDeal order, billed through Whop, our secure payment processor. The charge will appear as WHOP*GETNOVADEAL — nothing to worry about.

Yes — you have 90 days to return your product for a full refund (return shipping is covered by the customer; defective items ship a free replacement). If you’re not happy, email [email protected] and we’ll walk you through it.